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Terms & Conditions


All prices are in Singapore Dollad prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, wers, unless otherwise indicated or the product/service is exempt.

Description of goods, services an make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

By submitting an order you warrant that:

  • you are authorised and able to make payment via the method you have chosen,

  • the information you have provided is correct

Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.


Acceptance of order

John & Jack are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then John & Jack will not be able to process your order.

John & Jack accept payment by Paypal. Payment will be debited from your account before the dispatch of your purchase. If the issuer of your payment card refuses to authorise payment to us, John & Jack will not be liable for any delay or non-delivery.

Trademark Notice

John & Jack” are registered service marks of Other product and company names identified on this Site may be the name, trademark, trade name, service mark, logo, symbol or other proprietary designation of or a third-party. The use on this Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through this site, should not be construed as an endorsement or sponsorship of this Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through this Site.

John & Jack and other parties own the trademarks, Logos and service marks displayed on this site/catalogue and/or in connection with the products and customers and on-line visitors are prohibited from using the same without the written permission of John & Jack or such other parties.



Delivery will usually take place 3 to 21 working days after acceptance of an order. However sometimes goods or services can be temporarily or permanently unavailable. John & Jack is not liable for any loss arising from delays in delivery or failure to deliver.

For some products we are unable to ship outside Singapore or we may request additional delivery fees.

Self Collection

For self collection please state the outlet in which you will be collecting the product from.


Services made from an outlet is non-transferrable to the other outlet, unless stated otherwise.


Guest purchase information

The Customer who is checking out as guest shall provide John & Jack with complete and updated information which shall include (but shall not be limited to) the Customer's Legal name, address, telephone and e-mail address.


Registering as membership

The Customer shall agree to complete the registration process according to John & Jack's requirements as stated on this site. The Customer shall provide John & Jack with complete and updated information which shall include (but shall not be limited to) the customer's legal name, NRIC, address, telephone and e-mail address.

As a registered user of John & Jack. Don't reveal your Account Information to anyone else. You are solely responsible for maintaining the confidentiality and security of your account and for all activities that occur on or through your account. John & Jack shall not be responsible for any loss arising out of the unauthorized use of your account.

All account information will solely and exclusively use for the John & Jack.


Warranties and Liabilities

John & Jack excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.

John & Jack will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased, through this website.

We accept no liability for any failure to deliver, or for any delay in delivering, the Product, nor for any defect or damage to the Product that is caused by circumstances beyond our reasonable control.

John & Jack reserves the right at any time, and from time to time, to modify or discontinue the availability of the Product (or any part thereof), either temporarily or permanently, to any User or group of Users, with or without prior notice. User agrees that John & Jack shall not be liable to any User for modification, suspension or discontinuation of the product.

User agrees that in no event shall John & Jack be liable for any loss or damage resulting from the use of the product or from the results obtained from any User of the product. In addition, user agrees that John & Jack will not be liable for any lost of revenues, lost profits, or any incidental, consequential damages arising from the user's use of the products.

Gift Voucher, Reward points.

Gift voucher, reward points are not redeemable for cash and cannot be returned for a cash refund; resold; used to purchase gift vouchers.


Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 14 days of taking delivery.


Links to third party sites

The links in the site will let you leave John & Jack's site. The linked sites are not under the control of John & Jack and John & Jack is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. John & Jack is not responsible for webcasting or any other form of transmission received from any linked site. John & Jack is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by John & Jack of the linked site.


Tax policy

Buyer is responsible for any import taxes charges ( if any), at destination port. Buyer will be responsible for paying return shipping costs – for any shipment that is not accepted due to refusal to pay import fees.

Our right to vary these terms and conditions

We may amend these terms and conditions at any time and any revised version will be effective immediately that it is displayed on our sites. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


This agreement is drafted in the English language. If this agreement is translated into any other language, the English language text shall prevail.